Microsoft has released security updates that are impacting some security AV vendors, causing some of their customers using Windows 7, Windows 8.1, Windows 2008 R2, and Windows 2012 nutze ich nicht to occasionally experience system fails or hangs during boot up after application of the update.
A small number of Sophos customers bin ich nicht have reported experiencing this issue. Sophos is working very closely with Microsoft to resolve the issue. Microsoft has introduced a temporary block to stop computers not already affected from applying the latest Windows security update. Additionally, we have a work around for those impacted customers.
How do I know if my customer is impacted?
To be impacted, customers must meet all the criteria below. If they do not meet all the criteria, then they are not impacted.
1. Running Windows 7, Windows 8.1, Windows 2008 R2, or Windows 2012 nutze ich nicht
2. Running any Sophos Windows endpoint or server product except Sophos Central Intercept X nutze ich nicht. (Note: this does impact Intercept X Advanced and Intercept X Advanced with EDR.)
3. Have applied the latest Windows security update and have rebooted after the update is complete
Important note: If customers have not yet rebooted, they should uninstall the latest Microsoft security update before rebooting
As the majority of Sophos customers do not seem to be affected, it is possible that during the ongoing investigation additional criteria will be added to further limit the scope of impacted customers. KBA 133945 will continue to be updated with the latest information.
How do I help an impacted customer?
The latest information about this issue and remediation steps are documented in KBA 133945.
We are notifying all Sophos Endpoint customers via email to inform them of this situation. The KBA will continue to be updated with the latest information.
Your Sophos Team
Sophos Kba 133945
Kba 133945 をご覧ください。 これによって、下記の修正バージョンを受け取る前に Windows アップデートが適用されたすべてのデバイスで、問題が発生するのを阻止します。. Sophos Advisory: Customers are not able to access any Central Dashboards due to ongoing Microsoft Azure outage. March 15 Sophos Advisory: Central and Enterprise Dashboard - Some customers are unable to add or edit the 'Custom Rules' section within the Federation Login global setting. What's the resolution for reinstalling Sophos EndPoint either with the April updates, or on a system that had a System Restore done but the problem still exhibits itself? Because the exclusion through policy kicks in way too late and the installation hangs and doesn't complete successfully. Since this folder was excluded with our last AV software and we are still in the build phase of getting Sophos Endpoint setup I haven't ever seen this be an issue. Basically I was given a bunch of different support documents for all of the different software being used here and told to add all the recommend exclusions for AV scanning into.